The only AI agent
built for telecoms
The only AI agent
built for telecoms
The only AI agent
built for telecoms
Olivya handles device upgrades, plan changes, outage support, account queries, and more with instant responses across every channel.
Respond
On any channel and be present everywhere your customers are
Solve
Solve
Escalate
Escalate
Analyse
Analyse
Log
Log
Respond
On any channel and be present everywhere your customers are
Solve
Solve
Escalate
Escalate
Analyse
Analyse
Log
Log
Use cases built for complex, high-volume environments
Device upgrades
Place outbound calls to promote new devices, explain key benefits, and complete upgrades during the conversation.
Device upgrades
Place outbound calls to promote new devices, explain key benefits, and complete upgrades during the conversation.
Plan upselling
Place outbound calls to promote higher-value plans, explain benefits, and complete changes during the conversation.
Plan upselling
Place outbound calls to promote higher-value plans, explain benefits, and complete changes during the conversation.
Plan upselling
Place outbound calls to promote higher-value plans, explain benefits, and complete changes during the conversation.
Debt collection
Place compliant outbound calls to recover balances, explain options, and set up payments during the conversation.
Debt collection
Place compliant outbound calls to recover balances, explain options, and set up payments during the conversation.
Debt collection
Place compliant outbound calls to recover balances, explain options, and set up payments during the conversation.
Outage notifications
Place proactive outbound calls to explain service issues, share timelines, and reduce inbound inquiries.
Outage notifications
Place proactive outbound calls to explain service issues, share timelines, and reduce inbound inquiries.
Outage notifications
Place proactive outbound calls to explain service issues, share timelines, and reduce inbound inquiries.
Customer support
Handle inbound and outbound calls to resolve issues, explain solutions, and escalate when needed.
Customer support
Handle inbound and outbound calls to resolve issues, explain solutions, and escalate when needed.
Customer support
Handle inbound and outbound calls to resolve issues, explain solutions, and escalate when needed.
Surveys & campaigns
Place outbound calls to gather feedback, explain offers, and measure customer responses.
Surveys & campaigns
Place outbound calls to gather feedback, explain offers, and measure customer responses.
Surveys & campaigns
Place outbound calls to gather feedback, explain offers, and measure customer responses.
Respond
On any channel and be present everywhere your customers are
Solve
Solve
Escalate
Escalate
Analyse
Analyse
Log
Log
Respond
On any channel and be present everywhere your customers are
Solve
Solve
Escalate
Escalate
Analyse
Analyse
Log
Log
Knowledge
Knowledge
Olivya is trained to understand your company, your products and objectives, ensuring it produces accurate and timely responses.
Behaviour
Behaviour
Olivya is dependable, aligned with your brand’s voice, and adheres to your policies to ensure an exceptional customer experience.
Actions
Actions
Olivya can take appropriate actions to resolve customer queries on the fly. Empowering customers to self-serve where appropriate.
Insight
Insight
Olivya extracts information from every interaction allowing you to create a deep relationship with your customers and surface valuable insight.
Meet Olivya
Meet Olivya
Meet Olivya
Happy customers
Efficient agents
Deep insight
24/7
Support
Your customers might need help when your team is asleep or busy with something else.
0
Waiting Time
No more spending hours on the phone trying to reach somebody and introducing yourself (again).
100%
Queries Addressed
Olivya resolves queries on the fly. When it doesn’t the customer knows his request has landed where it needs to.
Happy customers
Efficient agents
Deep insight
24/7
Support
Your customers might need help when your team is asleep or busy with something else.
0
Waiting Time
No more spending hours on the phone trying to reach somebody and introducing yourself (again).
100%
Queries Addressed
Olivya resolves queries on the fly. When it doesn’t the customer knows his request has landed where it needs to.
Happy customers
Efficient agents
Deep insight
24/7
Support
Your customers might need help when your team is asleep or busy with something else.
0
Waiting Time
No more spending hours on the phone trying to reach somebody and introducing yourself (again).
100%
Queries Addressed
Olivya resolves queries on the fly. When it can't, customers know it’s landed in the right place.
Happy customers
Efficient agents
Deep insight
24/7
Support
Your customers might need help when your team is asleep or busy with something else.
0
Waiting Time
No more spending hours on the phone trying to reach somebody and introducing yourself (again).
100%
Queries Addressed
Olivya resolves queries on the fly. When it can't, customers know it’s landed in the right place.
